HMI OneCare Clinic Junction 9
18 Yishun Ave 9, #01-35 Junction 9 Shopping Mall, Singapore 768897
18 Yishun Avenue 9, Mall, #02-55 Level Opp Sheng Siong, 2 Junction Nine, Singapore 768897
+65 6909 3457
The overall experience at this clinic, based on customer reviews, has been overwhelmingly negative. Many patients expressed significant concerns regarding the quality of care and professionalism. A common theme among the reviews is the dissatisfaction with the teleconsultation process. Patients were often surprised to find that consultations were conducted via phone without video, leading to feelings of frustration and confusion. There were multiple instances where patients felt that their symptoms were not adequately addressed, with doctors ending calls abruptly and failing to ask necessary follow-up questions. Additionally, the handling of prescriptions raised alarms, as patients reported being prescribed medications that were not relevant to their conditions. Many felt that the clinic staff, who were not medically trained, were making critical decisions about their health without proper oversight. Communication issues were also highlighted, with patients feeling dismissed and unvalued during their consultations. The lack of transparency regarding the doctor's absence and the teleconsultation format contributed to a sense of distrust in the clinic's practices. Overall, the reviews reflect a deep dissatisfaction with the clinic's approach to patient care, emphasizing the need for significant improvements in communication, professionalism, and clinical practices.
Note: The analysis above is produced based on reviews by actual customers. The views and opinions expressed on this page are solely those of the customers who shared them and should not be interpreted as representing the views or opinions of this platform.
Patients sought consultations for various health concerns, including altitude sickness, ulcers, diarrhea, and headaches. Positive remarks included the politeness of some staff members during previous visits, although the overall experience was marred by communication issues and inadequate medical assessments.
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