DR+ Medical & Paincare (Upper Thomson)

The overall experience at the clinic is marked by exceptional customer service and a welcoming atmosphere. Many customers have expressed their appreciation for the staff, particularly nurse Shirlene Tay, who is recognized for her efficiency and helpfulness. Her prompt service has contributed to a smooth and stress-free experience for patients. The clinic assistants, including Shirlene, Jennifer Chew, and Karen, are consistently described as polite and amiable, always greeting patients with a smile. This friendly demeanor enhances the overall experience and makes patients feel valued. Dr. Lee, the general practitioner at the clinic, has garnered long-term loyalty from patients, with many praising his attentiveness, meticulousness, and genuine care for their well-being. His thorough approach, although sometimes detailed, reflects his commitment to providing quality care. Additionally, the clinic's convenient location and extended hours make it accessible for patients, especially those needing care after office hours or on weekends. The staff's professionalism is further highlighted by their honesty and kindness, as demonstrated when they safely returned a patient’s lost wallet. Overall, the clinic is characterized by its dedicated staff, patient-centered care, and a commitment to creating a positive experience for all visitors.